Isolation Assistance: The TRI Center at The Lord Baltimore Hotel

The Triage, Respite, and Isolation (TRI) Center

Updated February 20, 2021

The Lord Baltimore Hotel has been established as a Triage, Respite, and Isolation (TRI) Center intended to support residents with known or suspected COVID-19 who do not require hospitalization and are unable to self-isolate where they live. Through a partnership with the Baltimore City Mayor’s Office, Baltimore City Health Department, University of Maryland Medical System, and the Lord Baltimore Hotel, the TRI Center has a public health mission to prevent the spread of disease amongst vulnerable populations.

For more information, call 443-984-8915. 

Who can stay at the TRI Center?

The TRI Center is open to Baltimore City residents,  including those in multi-generational households as well as members of the immigrant community.

Any individual who does not have a home or who cannot safely isolate at home (i.e., lives with multiple individuals in the same home and/or lives with someone at high risk for complications of COVID-19 and does not have private living space) can be referred to the TRI Center.

How can an individual be referred to the TRI Center?

The TRI Center now has direct referral lines, operating seven days a week from 8 AM-6:30 PM.

Referrals may come from hospitals/EDs, shelters/congregate living situations, community-based clinics or agencies, or the general public. Individuals must either speak to the TRI Center logistics specialist or be referred by a hospital/ED- walk-ins are NOT accepted. 

Community referrals
Individuals looking to see if they or a family member qualify to stay at the TRI Center should call 443-984-8915, 7 days a week from 8:00 am-6:30 pm. The onsite clinical team will assess the individual’s need for isolation and perform a safety assessment. If the prospective resident is appropriate, a TRI Center logistics specialist will coordinate the transport of the resident to the center.


Hospitals and emergency departments
Hospitals/EDs should use the referral line for patients being discharged from Emergency Departments or Hospitals at 410-952-8738, 7 days a week from 8:00 am-6:30 pm.

Unsure whether to refer to the TRI Center or the Baltimore Convention Center Field Hospital (BCCFH)? Review Flowchart here! For more information on the Baltimore Convention Center Field Hospital, please visit their website!

Unsure whether a patient experiencing homelessness should be referred to a shelter or for COVID isolation? Review Flowchart here.

*NEW – TRI Center is now offering isolation for individuals experiencing homelessness who are in the infectious period for acute hepatitis A. Individuals must be clinically stable and not requiring hospitalization or continued lab work. Hospitals/EDs may place referrals at 410-952-8738 - please specify the referral is for hepatitis A.

What services are offered?

Residents at TRI Center will be offered free room and board for the duration of their stay. A multidisciplinary team will ensure resident safety and care coordination. Clinical staff onsite perform health check-ins that include symptom screening and focused vitals. Nurse Practitioners provide medical evaluation and triage for residents who need a higher level of care. The team can connect residents to primary care, behavioral health, and substance use treatment appointments via telemedicine and coordinate the delivery of prescription medications to the hotel. Case managers are available to connect residents to the shelter after their stay as needed.

What is the discharge process?

Residents may stay at the TRI Center until clinically improved and considered no longer infectious based on the Centers for Disease Control and Prevention guidelines. The length of stay is usually 10 days. Once the TRI Center clinical team determines the resident is eligible for discharge, a letter will be given to the resident stating that they successfully completed their voluntary isolation. Residents must have a confirmed location to return to, and placement at shelters will be arranged for individuals in need of housing. Transportation will be provided from the hotel to the location of their choosing. Triage, Respite, and Isolation at the Lord Baltimore 1Triage, Respite, and Isolation at the Lord Baltimore 2Triage, Respite, and Isolation at the Lord Baltimore 1 (Span)Triage, Respite, and Isolation at the Lord Baltimore 2 Span